Privacy Policy

1) Introduction

RoarCut ("we," "us," or "our") operates at www.roarcut.app. This policy explains what personal information we collect, how we use and share it, and the choices available to you when you use our website and video-processing service.

2) Data We Collect

• Account information: your name, email address, profile image, account identifiers, and sign-in provider details. Authentication is handled by our authentication provider; we do not receive your Google password.
• Video and generated content: YouTube URLs you submit, related video metadata, transcripts, processing instructions, generated clips, captions, and job history.
• Billing information: subscription status, purchased processing minutes, invoices, and transaction identifiers. Stripe processes payment-card details; we do not store full card numbers.
• Usage and technical data: feature interactions, browser and device information, IP address, logs, diagnostics, and security events.
• Support communications: messages, attachments, and other information you provide when requesting help.

3) How We Use Information

• Provide accounts, process videos, generate clips and captions, and deliver requested features
• Process subscriptions, top-ups, invoices, and transaction records
• Respond to support requests and send service, billing, security, and account notices
• Monitor performance, troubleshoot errors, analyze product usage, and improve service quality
• Protect the service, enforce our terms, and prevent fraud, abuse, or illegal activity
• Comply with applicable legal obligations and resolve disputes

4) How We Share Information

• Service providers: companies that support authentication, hosting, storage, video processing, AI and transcription, payments, email, analytics, error monitoring, and customer support.
• Legal and safety: authorities or other parties when reasonably necessary to comply with law, protect rights and safety, investigate abuse, or enforce our agreements.
• Business transfers: relevant parties during a financing, acquisition, merger, reorganization, or sale of assets, subject to appropriate safeguards.
• With your direction: when you ask us to share information or otherwise consent.

We do not sell your personal data.

5) Security

We use technical and organizational safeguards designed to protect information, including encrypted connections and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

6) Your Rights

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information; object to or restrict certain processing; and withdraw consent where processing relies on consent. You may also have the right to complain to your local data-protection authority.

Contact us at support@roarcut.app to exercise a privacy right. We may need to verify your identity before completing a request.

7) Cookies

We use cookies and similar technologies that are necessary for authentication, preferences, analytics, performance, and security. You can control cookies in your browser settings, although disabling required cookies may prevent parts of the service from working.

8) Data Retention

We retain information only for as long as reasonably necessary to provide the service, maintain legitimate business and security records, resolve disputes, and meet legal, tax, accounting, or reporting obligations. Retention periods vary by data type. You may request account deletion, subject to required legal and security exceptions.

9) International Processing

Our providers may process information in countries other than your own. Where required, we use appropriate safeguards for international transfers of personal information.

10) Children

The service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so we can take appropriate action.

11) Changes to This Policy

We may update this policy as our service or legal obligations change. We will publish the revised policy here and update the date at the top of the page.

12) Contact

Questions or privacy requests can be sent to support@roarcut.app.