Refund Policy

1) General Policy

RoarCut provides automated video processing that is available immediately after purchase. Except where required by applicable law or under the special conditions below, payments are non-refundable.

By making a purchase, you agree that:

• One-time top-up purchases are final once payment succeeds
• Monthly subscription fees already paid are not refunded for partial billing periods
• Canceling a subscription stops future renewals at the end of the current paid period

2) User Protection

Although successful payments are generally non-refundable, we protect your processing-minute balance from technical failures:

Conditions covered by automatic minute returns:

• Server error or system downtime
• Video rendering failure
• Other technical issues caused by the platform

Minute returns are performed automatically. You do not need to submit a manual request.

3) Reasons for This Policy

The no-refund policy is implemented because:

• Instant Digital Service: Processing access is available immediately after a plan or top-up purchase
• Operational Costs: Every video processing uses significant server resources
• Abuse Prevention: To prevent service usage without cost via refunds after usage

4) Special Refund Conditions

In accordance with our commitment to consumer protection, in certain exceptional conditions, we may consider manual refunds:

• Double Billing Error: If a double charge occurs on the same transaction
• Service Unusable: If our system experiences prolonged downtime causing the service to be completely inaccessible
• Payment System Error: If a technical error charges you without activating your plan or adding purchased minutes

For the special conditions above, please contact our support team within 7 (seven) days from the transaction date with complete proof.

5) Refund Process

If your refund request is approved after evaluation, the process will be carried out as follows:

• Evaluation Time: 1-3 business days from request receipt
• Processing Time: 7-14 business days after approval
• Refund Method: Funds will be returned to the same payment method or to the bank account you registered
• Notification: You will receive a confirmation email at every stage of the process

Transaction fees or admin fees charged by third parties (payment gateways) are non-refundable.

6) How to Submit a Complaint or Refund Request

If you experience issues with the service or transaction, contact us via:

Email: support@roarcut.app

Include the following information to speed up the process:

• Full name and your account email
• Transaction ID or invoice number
• Date and time of transaction
• Amount paid
• Detailed description of the issue
• Screenshot or other supporting evidence

Our team will respond within 1-2 business days and provide updates on your request status.

7) Policy Changes

We reserve the right to change this policy at any time. Changes will be published on this page and effective from the date of publication.

Transactions made before policy changes will remain subject to the policy in effect at the time the transaction was made.

8) Contact

Questions about the refund policy? Email: support@roarcut.app